Customer Collaboration


Differentiate Your Business, Improve customer care to create the foundation
for strong relationships.



PRODUCTS

As the workforce becomes more mobile and distributed, leaders recognize the benefits and growing impact of video as a key part of business collaboration. Video is becoming more pervasive. Case in point: Today's desktop and mobile devices have a camera, if not two.


Cisco Unified Contact Center Express - On Premises

Improve Productivity and Customer Experiences

Easy to deploy and use, Cisco Unified Contact Center Express (Unified CCX) delivers a highly secure, available, virtual, and sophisticated customer interaction management solution for up to 400 agents. This integrated, comprehensive, contact center solution is intended for both formal and informal contact centers in midmarket, enterprise branch, and corporate departments.
 
 


Cisco Hosted Collaboration Solution for Contact Center

Run Your Contact Center Completely in the Cloud

You can strengthen customer loyalty, increase revenue, and cut costs by running your contact center completely in the cloud. Contact Center as a Service (based on HCS) gives you access to the latest contact center technology and applications without a large capital investment. Applications can be delivered anywhere, on any device, at any time with the security, performance, and reliability of on-premises deployments. So you can help people get what they need, when, where, and how they need it.

Take customer service to the next level by solving service issues in the cloud in real time. You’ll get more satisfied customers, fewer incoming calls, and lower operating expenses. Hosted Collaboration for Contact Center cloud services are designed for companies with up to 1000 employees and agents. People can access multiple applications and services on a single platform, including the advanced capabilities of Cisco Unified Contact Center Enterprise and Cisco Customer Voice Portal.The benefits of running your contact center in the cloud include:


Cisco Unified Contact Center Enterprise

  • State-of-the-art contact center capabilities for enterprise applications
  • Premises-based and hosted deployments with Cisco Unified Communications Manager or third-party call distributors
  • Intelligent contact routing, call treatment, and network-to-desktop computer telephony integration (CTI)
  • Option of web-based, thin-client collaborative desktops for agents and supervisors

Cisco Packaged Contact Center Enterprise
 
  • Predesigned, all-in-one, packaged contact center solution
  • Essential features of Cisco Unified Contact Center Enterprise in a simplified, purpose-built package
  • Helps enable rapid deployment in a single site or in distributed locations
  • Single-server deployment, or two for redundancy


Cisco Unified Customer Voice Portal

  • Award-winning product
  • Speech-enabled self-service to callers
  • Powerful call control to treat calls at the most efficient location
  • Open-standard support for speech recognition to help deliver self-service as a standalone IVR system or integrated system


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