Our technical support can provide you with the ability to deliver proactive support with monitoring and managing capabilities
for network or/and security devices, so customers can focus on their business, not their technology.
Our Support Center services also expand standard maintenance packages to include how-to support, remedial training onsite,
and remote administration and testing as an annual contract and, for specific vendors, as a block of hours or in per-incident
- 24/7 & 10x5 Hotlines
- Onsite support
- Device monitoring
- Service monitoring
WestconGroup has designed and built its own Service Delivery Platform – based on our SIGMA and SAMA applications - with tailored online applications
Our Support Tools
and tools to manage support requests, workloads, SLA compliance and follow up tracking of service requests.