Support Services
 

Our technical support can provide you with the ability to deliver proactive support with monitoring and managing capabilities
for network or/and security devices, so customers can focus on their business, not their technology.

Our Support Center services also expand standard maintenance packages to include how-to support, remedial training onsite,
and remote administration and testing as an annual contract and, for specific vendors, as a block of hours or in per-incident
packages.

  • 24/7 & 10x5 Hotlines
  • Onsite support
  • Device monitoring
  • Service monitoring



Our Support Tools

WestconGroup has designed and built its own Service Delivery Platform – based on our SIGMA and SAMA applications - with tailored online applications
and tools to manage support requests, workloads, SLA compliance and follow up tracking of service requests.

 

 


 


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